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Instructions and help

Online banking made easy

Instructions and help

Online banking made easy

  • Online banking guides
  • Step-by-step instructions
  • Information on various topics

Online banking guides

Everything you need to know about online banking from your computer, smart phone or tablet – from making payments to setting up standing orders. What you’ll need: a Sparkasse account, internet access and, optionally, the App Sparkasse for your smartphone. You can authorise your transactions easily and securely with pushTAN or chipTAN.

This page explains how to set up and use these apps. We also have many other guides for everything to do with online banking.

Set up

Set up and login

Setting up apps, getting your login details

Financial status in the App Sparkasse

App Sparkasse · pushTAN

Setting up your App Sparkasse with pushTAN · Instructions

The App Sparkasse allows you to keep an eye on all of your accounts. This guide explains how to set up the App Sparkasse and the S-pushTAN-App.

Set up S-pushTAN on your smartphone

S-pushTAN-App

Setting up the S-pushTAN-App · Instructions

The S-pushTAN-App allows you to easily and securely authorise online banking transactions. This guide explains how to set it up and what you’ll need to do so.

Forgotten login details

Forgotten login details

What to do if you have forgotten your password or login details (username/login ID or PIN)

Restore access data in the App Sparkasse

App Sparkasse

App Sparkasse: Forgotten password · Instructions

What to do if you have forgotten your App Sparkasse password – easy step-by-step instructions.

Restore access data on PC and smartphone

Online banking

Online banking: Forgotten username or password/PIN · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username or PIN).

Set up pushTAN on your smartphone

S-pushTAN-App

S-pushTAN-App: Forgotten password · Instructions

These instructions explain what to do if you have forgotten your S-pushTAN-App password (Android and iPhone). Follow our easy step-by-step instructions.

Transaction verification procedures

Transaction verification procedures

Help with verification procedures like pushTAN and chipTAN

chipTAN generator and S-pushTAN app on smartphone

S-pushTAN-App

Switching from chipTAN to pushTAN · Instructions

Switching to another TAN procedure is really easy. Ready to switch to pushTAN, our latest verification procedure? If so, simply follow these easy step-by-step instructions.

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